CT Lottery Official Web Site - Corporate Responsibility

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PROBLEM GAMBLING HELPLINE

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If you gamble, playing responsibly should be important to you and the people you care about. Responsible gambling means keeping the game in perspective, limiting your involvement so that it doesn't negatively affect your job, mood, finances, relationships or self-esteem.

Are you concerned about your gambling, or the gambling of someone you care about? Four questions aid in identifying gambling problems:

Have you ever failed to pay bills or repay debts because of gambling?
Have people criticized your betting or told you that you had a gambling problem?
Have you ever been untruthful about the extent of your gambling or hidden it from others?
Have you ever tried to stop or cut back on how much or how often you gamble?

Answering "YES" to one or more of these questions is cause for concern.

PROBLEM GAMBLING LINKS

PLEASE NOTE: The CT Lottery assumes no responsibility for the information contained on any of these links or on sites other than the official CT Lottery website.
		Connecticut Council on Problem Gambling (CCPG) - The Connecticut Council on Problem Gambling is a private, not-for-profit organization affiliated with the National Council on Problem Gambling. The Council’s mission is to reduce the prevalence and impact of problem and pathological (compulsive) gambling on individuals, their families, and society.

		Department of Mental Health and Addiction Services (DHMAS) - The mission of the Department of Mental Health and Addiction Services is to improve the quality of life of the people of Connecticut by providing an integrated network of comprehensive, effective and efficient mental health and addiction services that foster self-sufficiency, dignity and respect.

		National Council on Problem Gambling (NCPG) - The Mission of the National Council on Problem Gambling is to increase public awareness of pathological gambling, ensure the widespread availability of treatment for problem gamblers and their families, and to encourage research and programs for prevention and education.

		The World Lottery Association Code of Conduct (WLA) - The World Lottery Association Code of Conduct concerning the use of electronic commerce for the distribution of gaming services is available in English.

		The International Centre for Youth Gambling Problems and High-Risk Behaviours at McGill University has been at the forefront of leading-edge research aimed at identifying and understanding the critical factors related to youth gambling issues. In addition to its many research endeavors, the Centre also provides treatment for youth experiencing gambling problems.

GAM-ANON®		GAM-ANON® International Service Office, Inc. is a website that provides information for the general public and professional community about problem (compulsive) gambling.

RESOURCES AND DOWNLOADS

		"Is Gambling A Problem" Pocket Card - Informational booklets are available at gambling establishments, lottery retailers, offices maintained by the Dept. of Mental Health and Addiction Services and the CT Council on Problem Gambling.

		The Right Way to Play - Keeping the lottery fun means knowing the rules. Here are some important things to know before you buy a lottery ticket.

		"Turtle Card" (English version) "Turtle Card" (Spanish version)

CODE OF CONDUCT

The Code of Good Practice - This Code contains the voluntary advertising and marketing guidelines subscribed to by the Connecticut Lottery Corporation.

RESPONSIBLE PLAY VIDEOS

		GameSense: Responsible Gaming

		GameSense: Sweaty Dancer

		GameSense: The Pick Up

		GameSense: Hot Tub

		GameSense: Golf

		"Know your limit, stay within it" In support of National Problem Gambling Awareness Month, March 2015, share the CT Lottery’s “Know Your Limit. Stay Within It” message on Facebook or Twitter with #GAMBLERESPONSIBLY. If someone you know has a gambling problem—have the conversation, and be a part of the effort to help promote responsible play.

		"A Message on Youth Gambling" created by Youth for Youth (2011) - This 90-second video was created and produced by teenagers from New Haven, Connecticut and was funded by the CT Lottery. It sends a message about the potential effects of gambling, including that it can become addictive and that not only can a youth lose money, but also lose friends and school. The message explicitly states “It’s okay to play the game, but know when the game is playing you.”

		"You Tell a Friend" - (2009) A 30-second television piece created to encourage teenagers to talk about gambling issues. In this compelling piece, students remind that friends tell important things to each other, and the issue of speaking about gambling problems is one topic that friends should talk about. Created in conjunction with the students, faculty and parents of Masuk High School, Monroe, CT, it is being broadcast as a part of the CT Lottery's advertising rotation. It was debuted at a press conference hosted by Senator Andrea Stillman. The PSA was a collaborative Partnership effort funded in entirety by the CT Lottery. Special thanks to the VT Council on Problem Gambling for use of their original concept.

		"Family Dinner" - (2008) A 30-second television piece to raise awareness of the impact gambling can have on family life. Focusing on the help and assistance that is available to family members of problem gamblers, it encourages viewers to help themselves find understanding and guidance in dealing with the gambling problem of a family member. This PSA was a collaborative Partnership effort funded in entirety by the CT Lottery, and is currently included in the Lottery's advertising rotation.

		"New Home" - (2006) A 30-second television piece to raise awareness of women's gambling issues. Focusing on the positive impact reaching out for help can provide, viewers are reminded that gambling addiction does not need to be handled alone. "There's help and hope," sends a powerful message of recovery to viewers. This PSA was a collaborative Partnership effort, and is currently included in the Lottery's advertising rotation. "New Home" was cited by the National Council on Problem Gambling as its 2006 "Electronic Media" award winner.

		"The Big Game" - (2003) A 30-second television piece to raise awareness of teenage gambling issues. Parents viewing the piece are reminded to talk with teenage children about gambling. This PSA was a collaborative Partnership effort.

SPEAKERS' BUREAU

The CT Lottery Speakers' Bureau has been active for approximately 15 years. Lottery Ambassadors provide educational speeches as a public service to civic and service organizations. The CT Lottery Speakers' Bureau is available free of charge to civic clubs, colleges, continuing education business classes and other social organizations. All presentations include a question-and-answer segment. The CT Lottery includes information about responsible play as part of the Lottery's social responsibility efforts in all presentations made. Lottery Ambassadors will present your choice of topic at your group's next meeting with fun, educational, and thought provoking information on topics such as:

Topic 1: "The History of the CT Lottery" a presentation recapping the history of the CT Lottery from inception in 1972.

Topic 2: "The Right Way to Play" a 30-minute presentation detailing how to protect yourself from Fraud, Scams and Identity Theft.

If your group is interested in having a CT Lottery Ambassador speak at your next meeting or function, please complete the Speakers' Bureau Form. We appreciate your interest!

AWARDS AND CERTIFICATES

		At the 14th Annual Connecticut Council on Problem Gambling (CCPG) Conference, the CCPG awarded the CT Lottery the ‘2017 Industry Award’ for "… exemplary effort in implementing or promoting a responsible gambling program." In consideration, the CT Lottery highlighted its dedication to responsible gambling during Problem Gambling Awareness Month (“PGAM”, March). Awareness for PGAM and responsible gambling (RG) was promoted every day during the month of March, in big and small ways.

		In consideration for the 2017 NASPL Batchy Award, the CT Lottery submitted a 15 and 30 second version television ad titled, “Gamble Responsibly”. This ad was developed in conjunction with the roll out of our new responsible gambling initiative, GameSense; the CT Lottery English and Spanish responsible gambling radio spots; and the launch of our Responsible Gambling Button on retailer terminals. 2017 NASPL Batchy Finalist: Responsible Gambling Coordinated Campaign - "Give a Toy Not a Ticket, 3rd Annual Holiday Toy Drive" 2017 NASPL Batchy Finalist: Responsible Gambling Communications - Print - Responsible Gambling (Backer)

		Awards for 2017 Best Newsletter and Public Awareness - The CT Lottery was selected by the National Council on Problem Gambling (NCPG) as the winner of the “Newsletter Award” at the organization’s 31st National Conference on Problem Gambling. The award recognized the CT Lottery’s Chatter that Matters™ as the best new problem gambling-related newsletter. Chatter that Matters™, a quarterly newsletter written by employees, helps to keep co-workers and stakeholders informed about the Lottery’s efforts to promote responsible gambling, supplier diversity, pro business initiatives and green initiatives. In consideration for the NCPG Public Awareness Award, the CT Lottery submitted a 15 and 30 second version television ad titled, “Gamble Responsibly”. This ad was developed in conjunction with the roll out of our new responsible gambling initiative, GameSense; the CT Lottery English and Spanish responsible gambling radio spots; and the launch of our Responsible Gambling Button on retailer terminals. The Public Awareness Ad can be viewed here.

		Connecticut achieves “Verified” Status under Responsible Gambling Best Practice The CT Lottery was recognized by The North American Association of State and Provincial Lotteries (NASPL) for "Verified" responsible gambling framework and independent verification program on January 25, 2017. The National Council on Problem Gambling (NCPG) is a proud partner of NASPL and the CT Lottery.

		NASPL - 2015 Batchy Award - The CT Lottery's “Retailer Responsible Gambling Quiz” was recognized by the North American Association of State and Provincial Lotteries (NASPL) for the "Best Responsible Gambling Communications - Electronic" at the NASPL Annual Conference in December 2015.

		NASPL - 2015 Batchy Award - The CT Lottery's newsletter "Chatter that Matters™" was recognized by the North American Association of State and Provincial Lotteries (NASPL) for "Best Responsible Gambling Communications - Print" at the NASPL Annual Conference in December 2015.

		NASPL - 2015 Batchy Award - The CT Lottery's “How to be a Responsible Retailer” video was recognized by the North American Association of State and Provincial Lotteries (NASPL) for "Best Responsible Gambling Communications - Video" at the NASPL Annual Conference in December 2015.

		La Fleur's Sustainability Award - The CT Lottery was recognized by La Fleur’s magazine with the inaugural “Sustainability Award” for leadership in responsible gambling at the La Fleur’s Global Lottery Forum in Toronto, Ontario on June 16, 2015. The award recognized CT Lottery's leadership for its Problem Gambling Awareness Month, extensive employee and retailer training, responsible gambling advertising and communication efforts, player education, stakeholder engagement, and as a big supporter of "Strikes! for Responsible Gaming."

		NASPL - 2014 Batchy Award - The CT Lottery was recognized by the North American Association of State and Provincial Lotteries (NASPL) for "Best Responsible Gambling Communication - Electronic" at the NASPL Annual Conference in October 2014. The award recognized CT Lottery's online responsible gambling survey for retailers.

		Award for Best New 2014 Problem Gambling-Related Newsletter - The CT Lottery was selected by the National Council on Problem Gambling (NCPG) as the winner of the “Newsletter Award” at the organization’s 28th National Conference on Problem Gambling. The award recognized the CT Lottery’s Chatter that Matters™ as the best new problem gambling-related newsletter. Chatter that Matters™, a quarterly newsletter written by employees, helps to keep co-workers and stakeholders informed about the Lottery’s efforts to promote responsible gambling, supplier diversity, pro business initiatives and green initiatives.

		Award for Best U.S. 2012 Holiday Campaign - The CT Lottery was selected by the National Council on Problem Gambling (NCPG) and the International Centre for Youth Gambling Problems and High-Risk Behaviors at McGill University as the winner of the “Best 2012 U.S. Holiday Lottery Campaign Award" for the second consecutive year. The award recognized the CT Lottery’s continued outstanding commitment during the holiday season to promote responsible play in a creative, appealing and diverse way and by the wide variety of marketing and advertising mediums used.

		"WLA Certification of Accreditation" - The CT Lottery has met the criteria for achieving Level 2 of the World Lottery Association Responsible Gaming Framework. “As WLA members, our duties are not only to grow sales and returns to good causes but to facilitate responsible play. In 2006, the WLA adopted the Responsible Gaming Principles and a Responsible Gaming Framework aimed at protecting lottery players around the world. This effort and commitment ensures not only that our public is protected but also that the revenues are sustained for the public good.” - Anne Noble, CT Lottery President and CEO —World Lottery Association, Responsible Gaming Principles and Framework

		Award for Best 2011 North American Holiday Corporate Social Responsibility (CSR) Campaign - The National Council on Problem Gambling (NCPG) and McGill University selected the CT Lottery as the recipient of the first “North American 2011 Holiday Campaign Award.” The award recognized the CT Lottery’s outstanding commitment during the holiday season to promote that lottery tickets are not suitable gifts for children. All advertising, marketing and public relations communications included the message “PLEASE PLAY RESPONSIBLY. Lottery tickets are not a suitable gift for children under 18 years of age. Purchasers must be 18 or older.”

UPCOMING EVENTS

	The New England Black Wolves join the CT Lottery to promote responsible gambling for Problem Gambling Awareness Month. Know someone with a gambling problem? Help is available by calling the Problem Gambling Helpline: (888) 789-7777. #HavetheConvo

	MARCH IS PROBLEM GAMBLING AWARENESS MONTH. Have the conversation. If you or someone you care about has a gambling problem, call the PROBLEM GAMBLING HELPLINE 1-888-789-7777. Toll-free, Confidential, 24/7 or visit PROBLEMGAMBLING.ORG to access a live chat. CT Lottery Supports National Problem Gambling Awareness Month - March 2018 with the Message: “Have the Conversation.” Consistent with its ongoing commitment to responsible gambling, the CT Lottery is supporting Problem Gambling Awareness Month, March 2018. Partnering with the National Council on Problem Gambling and in conjunction with other industry stakeholders, the CT Lottery is spearheading initiatives designed to raise awareness of problem gambling and help foster discussions about prevention, identification, treatment and recovery. http://www.ccpg.org/ To join the conversation about gambling responsibly, share the CT Lottery's "Have the Conversation" message on Facebook and Twitter #HaveTheConvo. Every day during the month of March, the CT Lottery will display responsible gambling messages through various mediums; TV, radio, licensed CT Lottery retailer’s terminals, social media, physical displays, employee and retailer training. Retailers will also be able to distribute Responsible Gambling resource information to players with a seamless feature on their terminals as well as with a GameSense brochure. “Gambling problems can affect the entire family, which means we all have a critical role to play in addressing gambling addiction—by having the conversation,” said Chelsea Turner, Interim President and CEO of the CT Lottery. “Family members can ‘have the conversation’ with those who show signs of gambling disorders. Individuals who find that gambling is causing negative consequences in their life can also ‘have the conversation’ with gambling helplines, which can direct them to valuable resources.” If you or someone you know has a gambling problem, call the Problem Gambling Helpline at 1-888-789-7777, a free, 24-hour service established for the purpose of obtaining information, support and referrals to persons impacted by problem gambling. The CT Lottery’s commitment to responsible gambling is reflected in various corporate responsibility initiatives. The Lottery’s efforts to support responsible gambling include: • Participating in the annual holiday responsible gambling campaign sponsored by the National Council on Problem Gambling and the International Centre for Youth Gambling Problems and High Risk Behaviors at McGill University. Reminding educators and parents of the impact that gambling problems can have on families, through messages placed in the Connecticut Association of Boards of Education (CABE) Journal and Connecticut Parent Magazine. Encouraging increased awareness of Lottery retailers through an online Retailer Responsible Gambling Quiz, as well as a training video, for which the CT Lottery was recognized at the North American Association of State and Provincial Lotteries (NASPL) Annual Conference and Trade Show. Publicizing responsible gambling information in the CT Lottery's newsletter “Chatter that Matters™” for which it won an award at the North American Association of State and Provincial Lotteries (NASPL) Annual Conference and Trade Show. The CT Lottery’s support of Problem Gambling Awareness Month (PGAM) this year will include a variety of marketing and promotional public service ads to increase awareness. Materials will be available in-store, on its website, and on the CT Lottery’s social media sites. Since 1996, the Lottery has provided $32,673,000 to the Department of Mental Health and Addiction Services Chronic Gamblers Treatment and Rehabilitation Fund. In fiscal year 2016, the CT Lottery contributed $2.3 million to the fund. The Lottery also contributes resources above and beyond this statutory requirement. The CT Lottery is also a proud partner in the CT Partnership for Responsible Gambling and the Gambling Awareness for All of Connecticut. For more information, visit CTLOTTERY.ORG and click on “Corporate Responsibility.

	The CT Lottery is pleased to announce its 4^th Annual “Do a ‘Lotto’ Good, Give a Toy!” holiday toy drive starting November 9th through December 15th to raise Responsible Gambling awareness that lottery tickets are not suitable gifts for children. Give a child a toy, not a ticket. For the 4^th year in a row, the CT Lottery has partnered with Connecticut Children’s Medical Center in these efforts. On average, 150 children are treated daily in the center's emergency department alone—each child receives a toy. Toys are also given to every child who has a procedure, celebrates a birthday or special event; they are used in multiple playrooms throughout the hospital, and utilized as a distraction from pain before shots, tests and surgeries. Click here for the Toy Wish List



	CCPG’s 13th Annual Conference The Impact of Gambling on CT's Future A big congrats to Robin Raboin of the CT Lottery on her 'Awareness Award' from the Connecticut Council on Problem Gambling! Robin has continuously raised awareness for Problem Gambling by creating unique and informative displays at the CT Lottery!

	PLEASE NOTE: The following media release was prepared by the British Columbia Lottery Corporation. BCLC’s GameSense adopted by Connecticut Lottery Corporation The Connecticut Lottery Corporation has entered into an agreement with the British Columbia Lottery Corporation (BCLC) for the right to use “GameSense,” BCLC’s proprietary, award-winning responsible gaming education program, joining several other jurisdictions who are embracing the internationally recognized brand. The announcement was celebrated at the launch of the New Horizons in Responsible Gambling conference, taking place February 2-3 at the Vancouver Convention Centre. GameSense uses a fun and positive approach to give players factual information they need to play responsibly, make informed choices and connect with resources should they need help. In addition to Connecticut, the program has been implemented by Massachusetts casinos and gaming jurisdictions in Alberta, Saskatchewan and Manitoba. In B.C., every casino has a GameSense Information Centre staffed by GameSense Advisors who are funded by the province’s Gaming Policy and Enforcement Branch. GameSense Advisors discuss gambling odds, dispel common myths and share information on resources. They also support the enrollment process for BCLC’s Voluntary Self-Exclusion program, and referral to the Province’s free problem gambling counselling services. The program uses a positive and fun approach to engage players. Last year GameSense Advisors interacted with an average of 4,500 players each month. GameSense resources are also available at lottery retailers, on PlayNow.com and at GameSense.ca. About BCLC: BCLC is a provincial Crown corporation offering socially responsible gambling entertainment while generating more than $1 billion in net income each year to benefit provincial and community programs across B.C.

Welcome to Responsible Gambling!

Responsible Gambling is a core value of the Connecticut Lottery Corporation (CLC). The mission of the CLC is to "raise revenue in an entrepreneurial manner for the State of Connecticut, consistent with the highest standards of good public and social responsibility, by offering products to our players that are fun and entertaining, and by ensuring the public's trust through integrity and honesty."

In order to help achieve this, the CLC participates in the World Lottery Association's responsible gaming accreditation program. In 2012, the CLC achieved Level 2 Accreditation – one of only six U.S. lotteries to achieve this distinction, and it is now working towards Level 3 Accreditation. As part of the Level 3 Accreditation process, the CLC will continue to build and improve upon its own various responsible gambling efforts which include employee training, retailer training, advertising and communication efforts, player education, stakeholder engagement, and reporting and measuring our progress.

In 2016, the Connecticut Lottery Corporation entered into an agreement with the British Columbia Lottery Corporation (BCLC) for the right to use “GameSense,” BCLC’s proprietary, award-winning responsible gaming education program, joining several other jurisdictions who are embracing the internationally recognized brand.

The CLC contributes $2.3 million annually to the Department of Mental Health and Addiction Services' (DMHAS) Chronic Gamblers Rehabilitation Fund, and commits additional funding support in various ways including Public Service Announcements (PSAs).

Corporate Responsibility

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CT Lottery Official Web Site - Corporate Responsibility - Responsible Gambling